SKECHERS Direct members receive FREE Shipping on all Returns. You can print a FREE UPS return shipping label on our website. Here's what you need to do:
Step One
- Sign in to My Account and select "Order History".
- Find the order associated with the item(s) you wish to return, and click the "View Order" button.
- From the Order Detail screen, click the "Return Item" link next to items marked as "Shipped" to generate a printable return form.
- Indicate the reason for your return next to the item listed on your return form.
Step Two
- You can use the original shipping box you received from SKECHERS Direct, or any plain, unmarked cardboard box to ship your return.
- If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
- Separate the pre-paid return label from your completed return form at the perforation, include your form with your unworn item(s) in their original packaging, and attach the return label to the outside of the shipping box.
Step Three
Please note that purchases on SKECHERS Direct cannot be returned to SKECHERS Retail Stores. Free return postage applies only to merchandise returned from the contiguous United States, Alaska and Hawaii; not valid for APO/FPO addresses or other locations outside the United States.
