We currently do not support changing the shipping method from store pickup to ship-to-home after your order has been placed.

We will send you an email when your order is ready for pickup—usually within four hours during normal business hours. If your order is placed within two hours of a store closure, it may not be available for pickup until the next business day. After receiving the email, you can head to the store location at your convenience to pick up your order.

We will hold your order for three days before the order is cancelled. If the order is cancelled, we will refund the order.

If you do not pick up your order, it will be cancelled, and you will be refunded for the order.

If you would like to return or exchange your store pickup order, you can bring the unworn item(s) back to any open Skechers location in the U.S. with the original receipt and box within 45 days of purchase.

If you would like to cancel all or part of your store pickup order, please call the pickup location and they will process a refund accordingly.

You will see an authorization hold on your form of payment when you place the order, and you will officially be charged automatically when your order is ready for pickup. Any changes to your order due to limited inventory will be reflected in the official charge.

After placing your order, you will receive an email stating your order is ready for store pickup. This email will contain a link for you to select curbside pickup. When you arrive at the store, please click on the link, which will notify the store of your arrival and relevant pickup details. Your order will then be charged automatically, and a store associate will bring you your order in a timely manner.

A government-issued ID, your pick-up confirmation email, or the credit card used to make your purchase. We will use this to verify you receive the correct order.

Yes, you can indicate an alternate person for store pickup during checkout, where you'll be able to provide the alternate person's name and phone number.

Refunds will typically be processed in 3-5 business days, depending on your bank institution. If you used a prepaid credit card, it may take up to 30 days to see the refund processed.